---
title: "Find members with incomplete profiles (missing field filter)"
date: 2026-08-06
modified: 2026-08-06
author: "userelements_wh8sr3"
url: "https://www.userelements.com/find-incomplete-ultimate-member-profiles/"
markdown_url: "https://www.userelements.com/find-incomplete-ultimate-member-profiles.md"
type: post
excerpt: "Incomplete profiles hurt directories, trust, and onboarding. UM Export Pro can find members who are missing a specific Ultimate Member […]"
categories:
  - "Ultimate Member"
---
Incomplete profiles hurt directories, trust, and onboarding. **UM Export Pro** can find members who are missing a specific Ultimate Member field — then export Email / Name so you can chase them for completion.

**Pro is required** for the missing-field / incomplete-profile workflow. Free can export everyone, but cannot filter “missing X”.

## Option A – Suggested preset

1. Go to **UM Export → Export**.
2. If you have no saved presets yet, click **Incomplete profiles**.
3. Pro applies a missing-field filter using a common empty field it finds (e.g. description, profile photo, or first name — depending on your meta).
4. Review columns, then export or refine the missing field in Step 1.

## Option B – Choose the missing field yourself

1. Step 1 → expand **Engagement & profile**.
2. Set **Missing profile field** to the required UM field (e.g. `description`, a phone field, company, etc.).
3. Optional: also set Account status = Approved so you only chase active members.
4. Step 2: Email, Name, Account Status, and the field you’re checking.
5. Preview → Download CSV/Excel or background export.

> **📸 Screenshot**  
> Engagement & profile section with Missing profile field set, plus summary chips.

## Advanced: multiple empty fields

For more than one condition, use **Custom field rules** with operator **Has No Value** (AND logic). Example: missing phone *and* missing company.

## What to do with the list

- Send a “complete your profile” email campaign
- Assign follow-up in your CRM
- Schedule a weekly incomplete-profiles export on Pro

Get the missing-field filter: [UM Export Pro](https://www.userelements.com/ultimate-member-export)